We want you to be happy with your order. If something isn’t right, please reach out and we’ll do our best to make it right.
Non-custom items may be returned within 10 days of delivery for a full refund. Items must be unused and returned in the same condition they were received. Customers are responsible for return shipping costs.
Custom or personalized items are made specifically for you and generally cannot be returned. If there is an issue with a custom order, please contact us and we will work with you to find a fair solution.
If your order arrives damaged, incorrect, or significantly different from what was described, please contact us within 10 days of delivery so we can resolve the issue.
Before sending any item back, please contact us first so we can provide return instructions.
For questions or concerns, please contact us at:
info@ritzyrose.com
614-524-6394
Returns should be sent to:
140 W Borland St, Suite 400
Pickerington, Ohio 43147